FAQ
Q. what will i get?
A. you will get logo animation with the same style and sound as in the video above with different logo, texts and colors according to your order because we work with templates. Basic Pack get 1 video logo animation in .mp4 file format. Standar Pack get 2 videos logo animation (1 logo) in .mp4 file format and 1 file image in .png file format of your logo. in Premium pack get 4 videos logo animation (1 logo) in .mp4 file format and 2 files image in .ai/.png file format of your logo.
Q. what do you need to provide?
A. you only need to provide a good quality image file (not blurry) of your logo in PNG or JPG format. specify the animated logo, send the Logo Animation ID and the selected package.
Q. how does the payment process?
A. after you choose the template and hit "buy" button, you will send order message to us, after that we will send an invoice and payment link via Whatsapp using a trusted payment gateway.
Q. how long does the process take?
A. the processing time is 1-2 working days, we start working after we ensure we have received the payment.
Q. in what format will the file be sent and does it include the source file?
A. files will be delivered in .MP4 / .MOV format for video files, .PSD/PNG for image files and .AI for vector files. There is an additional charge if you want us to send you the source files.
Q. if there is a revision, what can be revised and how long will it take?
A. if there are revisions, they are minor, namely only to the color, duration and text overlay components.
Q. Is there any explanation about the specifications of the above packages?
A. if you do not understand the specifications of the package above. On the FAQ page we have explained it. Please go to the FAQ page.
Q. if there are any questions how we communicate?
A. we communicate via whatsapp. but if we haven't responded to your message it's likely we're on break due to time zone differences. but we will definitely respond as soon as we receive the message.
Q. do you design logos?
A. yes, If you don't have any logo, i can help you design logo with additional charge. Feelfree to contact me.
Q. what is overlay text?
A. overlay text is any text that you want in the video other then logo.
Q. what is Logo Transparency?
A. i will remove the background from the buyer's logo (e.g., a transparent .png) for proper video rendering. It doesn't mean transparent video.
Q. what is the difference between sound effects and background music?
A. sound effects are specific sounds that emphasize action or details, while background music creates an atmosphere or mood in an audio-visual production.
Q. do you adjust the logo animation color according to my logo color?
A. yes, I will adjust the animation color to suit it with your logo color.
Q. what is meant by custom colors ?
A. i match the video effects and animations to match your brand/logo colors.
Q. whats the difference between 720p, 1080p and 4K?
A. 720p is actually a 1280 x 720 resolution, while 1080p is 1920 x 1080 and 4K - 3840x2160 Pixels. 4K is the new standard in TV's , Computer Monitors, and screens. 4K has 4 times more pixels than 1080p and is much crisper and clearer.
Q. what does Commercial Use mean?
A. you can use these videos commercially like on TV or anywhere.
Q. i don't have logo, what should i do?
A. we can animate just text as well, but if you need a logo design, please contact me.